オープンデータとプログラミング

ガイドと機械学習下 Zendesk ダブルス|Zendesk Doubles Down on Machine Learning With Guide

オープンデータ関連のニュースです。

http://www.pcmag.com/news/352939/zendesk-doubles-down-on-machine-learning-with-guide

日本語

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English

Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer service responses. Zendesk is in the midst of a multifaceted re-brand, building around its flagship Zendesk Support platform. The company now offers Zendesk Chat, Talk, and Message, which are standalone products for live chat, call center software, and in-app customer support messaging (within Facebook Messenger and Twitter), respectively. The newly announced Zendesk Guide is a revamp of the company’s knowledge base (previously called Help Center); it boasts new features and functionality centered around machine learning (ML).
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